Orax 1. General provisions
This document is a public offer by Orax (my-it.uz) to provide hosting, VPS/VDS, server and domain services.
Ordering a service or making a payment constitutes full acceptance of the terms of this offer.
2. Subject
The Provider supplies cloud/hosting services per the tariffs on the site; the Customer accepts and pays for them.
3. Ordering and payment
Orders are placed via the personal cabinet. The settlement currency is the US dollar (USD); prices in other currencies are informational.
Payment is made by topping up the personal cabinet balance (wallet) in advance. Accepted payment methods: online payment via the Payme, Click, Xazna, Oson, Paynet, Uzum, WebMoney, Uzumcheckout payment systems (Uzcard, Humo, Visa and Mastercard bank cards and the available e-wallets/services are supported). The current list of available payment methods is shown on the payment page.
Card charges are made in the national currency — Uzbek som (UZS) — at the rate at the time of payment. The US dollar (USD) is used as the internal accounting currency of the balance.
Prices in other currencies are shown for reference at the current rate, while settlement is in US dollars. The Provider may change tariffs by publishing the change on the site at least 5 calendar days in advance; continued use of the service afterwards constitutes acceptance of the new terms.
4. Service delivery
The service is activated automatically after payment is confirmed. With auto-renew enabled, the service is renewed from the wallet before it expires.
5. Rights and obligations
The Customer uses the services in compliance with the law. The Provider takes reasonable measures to keep the services stable.
6. Refund and cancellation procedure
Cancelling a payment. An order that has not yet been paid can be cancelled by the Customer in the personal cabinet before payment. To cancel a payment that has already been made, contact support in the cabinet or send a request to hello@orax.uz stating the date, amount and payment method.
Requesting a refund. To obtain a refund the Customer sends a request to hello@orax.uz (or via support in the cabinet) stating the date, amount and payment method. A refund is made using the same payment method used for the original payment (to the same bank card or account) within 10 (ten) business days after the request is approved; the actual crediting time depends on the issuing bank and the payment system. The refund is made in the currency and to the details of the original payment.
Unused prepaid balance not spent on services is refundable. A refund for a rendered service is made only where it could not be provided through the Provider’s fault — within the amount of the unused (paid but not delivered) period. If the service is blocked or deleted for a breach of this offer, the remaining balance may not be refunded.
Bonus funds (including for videos and promotions) are non-withdrawable and non-refundable, are spent before real funds and earn no cashback. Unused bonus expires 90 days after the last credit.
7. Liability
The Provider is not liable for outages caused by force majeure or the Customer’s fault. The Customer is responsible for backups of their data.
8. Renewal, suspension and termination
Before a service expires the Provider notifies the Customer. With auto-renew enabled the service is renewed from the wallet balance; if funds are insufficient the renewal does not occur.
If unpaid, the service is suspended after it expires (and after the set grace period), and after the set period (usually 14 days) it may be fully terminated with data deletion. Free (complimentary) services do not require renewal.
9. Prohibited use
The Customer is prohibited from: posting unlawful content or content infringing third-party rights; unauthorized bulk messaging (spam); using proxies/anonymizers/doorways and search spam; mining cryptocurrency; distributing malware; placing excessive load on servers or affecting infrastructure stability.
The Customer uses service resources within the reasonable limits set by the tariff. On breach of these rules the Provider may limit or suspend the service. The full list of prohibited actions is set out in the User Agreement.
10. Domain names
When registering a domain the Customer provides accurate data. Domain data may be published in public services (WHOIS/RDAP) per registry rules. Timely renewal of a domain is the Customer’s obligation; the Provider is not obliged to send reminders and is not liable for non-renewal.
11. Servers and administration
When managing VDS/VPS, dedicated and external servers, the Customer is responsible for the operating system, software, configuration and security. Administrative/SSH access is granted to the Customer; the Provider is not liable for the consequences of actions taken by the Customer (or by the AI assistant on the Customer’s instruction).
When using the AI assistant, the Customer is responsible for the instructions given to it. Irreversible (destructive) actions require human confirmation; every action is recorded in an immutable log.
Issuance of SSL certificates depends on third-party certification authorities; validation and issuance times are outside the Provider’s control and are not guaranteed.
12. Changes to the offer
The Provider may amend this offer unilaterally; the current version is published on my-it.uz and takes effect upon publication. The Customer tracks changes themselves. This offer applies together with the Privacy Policy and the User Agreement.
13. Requisites
«MYIT» xususiy korxona. Director: Pirimqulov Boburbek Qodir o'g'li.
TIN (STIR): 312396750. OKED: 63120. OKPO: 29102862.
Legal address: Navoiy viloyati, Tomdi tumani, Tomdibuloq OFY, Sharq massivi, 165-uy.
Bank: «ASAKA» ATB Zarafshon shahar filiali. Settlement account: 20208000407301769001. MFO: 00873.
Phone: +998934389966. E-mail: official@my-it.uz. Website: my-it.uz.
Business information (official registry): https://business.my-it.uz/businesses/019e3232-7201-72aa-b0f7-494ba4572a31.