Getting support

If you have a question or problem, you can get support right on the site — via the built-in help widget.

How to reach out:

• Click the support widget (live chat and tickets) — it's available both in the cabinet and on public pages.
• Describe the question as specifically as possible; attach details if needed (the service address, a screenshot, the error text from the logs).

What helps resolve it faster:

• State which service/domain the question concerns.
• Attach the error message (from the “Logs” section) and the steps that led to the problem.
• Say what you've already tried.

What you can do yourself before reaching out:

• Search the knowledge base (/kb) and the glossary for an answer.
• Check the service's logs and the monitors' state.
• For code problems — ask the built-in AI agent in the file manager.

Support is handled via the system widget (the same operator as your MyIT sign-in). Critical actions may require confirmations (e.g. a one-time code).